Shopping online: getting left behind is forbidden for furnishings

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The Porsche Online Shop, a digital sales channel for new and used cars, has been active in Italy since May 2020. Courtesy Porsche

With a foot pressed firmly on the accelerator thanks to the pandemic, the race towards e-commerce is underway, even for a sector much associated with in-person purchasing

Microsoft, Zara, H&M, not to mention Starbucks, Eataly and Habitat are just some of the brands that have recently announced the definitive closure of a large number of high street shops in Italy and around the globe. A choice that, if in some cases is regrettably due to long periods of inactivity during the pandemic, for others it does not necessarily signal a crisis. Most of these brands, in fact, do not describe it as a downturn, but as a strategic move to put e-commerce at the forefront of their business in response to expressed customer preferences.

In the furnishings sector, the trend is striking. The health emergency has not dampened the desire or need to buy furniture. On the contrary, with the transformation of the home into a place to work, study and leisure time, the industry has also been stimulated in terms of profits. But the positive performance recorded by some is mainly thanks to online sales channels, which replaced the in-store shopping experience in the most critical months. Just think that online retail giant Wayfair, which was operating at a loss in 2019, reported sales of over $14 billion in 2020, up 55% on the previous year.

The "random-top" spinning top exclusively for purchase on the Nendo House online store, launched in March 2021. Courtesy Nendo

According to ThinkWithGoogle, by 2024 53% of the revenue generated by retail will go to those who provide an online service. And in more advanced markets, such as the UK and US, this will increase to two-thirds of revenue. Being prepared will be crucial. As those few who were ready at the beginning of 2020 to focus on online business while physical shops were closed by restrictive measures can testify.

Natuzzi, for example, announced the launch of its platform on the Italian, Spanish and English markets in February 2020. "Today, the first point of contact with a brand is almost always online, even in a rather traditional sector such as furniture," Pasquale Junior Natuzzi declared at the time, as news about a 'virus from China' began creeping onto the pages of newspapers. "In a rapidly evolving landscape, Natuzzi Italia's new digital experience will contribute to the success of the brand." And evaluating its 12-month performance, Natuzzi Italia confirms that the platform is growing.

In November, Molteni&C, which had already joined the 1stDibs marketplace, also announced the launch of its e-commerce platform for the US market as a first step towards expanding to other countries.The trend has affected furnishings as well as other sectors involving in-person shopping. In the automotive sector, for example, Porsche unveiled its e-commerce channel for new and used cars in May 2020.

A host of others have made their debut in recent weeks. These include Fornasetti, which offers an online shopping experience intertwined with the history and values of the Atelier. In the brand new "Nendo House", customers can also access exclusive proposals. Foremost among these is the "random-top" spinning top: the Japanese studio – twice present at the Salone Satellite – uses computational design to play with weights and asymmetries

But the response from more local businesses has also rung loud, such as Milan's famous Spotti, which in March 2021 unveiled its new website with a section dedicated to e-commerce. "The past year has certainly been demanding," Mauro Spotti tells us, "and inevitably the shop, as a physical location, has also suffered from the lack of events such as the Salone and Design Week, which bring a foreign client base to Milan [...] But it has also made us reflect on the importance of being able to reach people by other means." Spotti's approach was to integrate the online shopping experience with the presentation of its added value, i.e. the careful selection and research of design pieces, combined with consultancy services.